Privacy Policy

1. Basic Policy

Moridaira Musical Instruments Co., Ltd. (hereinafter “the Company”) recognizes the importance of personal information and considers its protection a social responsibility. We comply with laws, regulations, and internal rules regarding personal information and will appropriately acquire, use, and manage personal information handled by the Company.

2. Compliance Items for Acquisition, Use, etc. of Personal Information

Regarding the acquisition, use, and provision of personal information, the Company observes the following:

(1) Acquisition of Personal Information
 The Company may acquire personal information from users (hereinafter “Users”) of the information-providing website managed by the Company (hereinafter “this Site”), to the extent necessary for its operation.

(2) Purpose of Use of Personal Information
 Except as required by law or with the consent of the individual, the Company will not use acquired personal information beyond the scope necessary to achieve the following purposes:

  • Customer support (receiving and responding to inquiries or consultations from customers)

  • Providing after-sales service such as version upgrades

  • Shipping repair items entrusted by customers

  • Providing various information via email or newsletters

  • Providing information (including advertising and promotional content) on the Company’s products, services, events, and promotions

  • Providing information (including advertising and promotions) on products, services, and events handled by third parties entrusted by the Company

  • Planning, development, and improvement of products and services

  • Understanding usage of this website and other media owned by the Company

  • Conducting surveys such as questionnaires and monitoring studies

(3) Provision of Personal Information to Third Parties
 Except as required by law, the Company will not provide personal information obtained with the individual’s consent to third parties without prior consent. Additionally, the Company will comply with the law regarding disclosure, correction, addition, deletion, or notification of purpose of use requested by the individual and will respond appropriately to opinions or consultations.

4. About Cookies

“Cookies” are small data files sent from a web server to the customer’s computer and stored there. By using cookies, our web server can identify the customer’s computer, allowing for more efficient use of this Site. This Site uses cookies for that purpose.

You can refuse to save cookies via your browser settings; however, please note that doing so may limit some functionality of this Site.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Additionally, for the purpose of delivering optimized advertising, the Company uses behavioral targeting ad services that utilize cookies provided by the following companies. To disable these services, please visit the web pages below and follow the opt-out procedures:

5. Access Logs

This Site records access logs containing information such as visitors’ IP addresses, domain names, browser types, and access times. These logs are not used to collect personal information, nor are they normally linked to personally identifiable information.

If the Company intends to use access logs linked to personal information for purposes other than those below, we will clearly inform customers in advance for each service:

  • Responding to inquiries generated when customers use our services

  • Creating anonymized statistical data

6. Tracking Systems

This Site uses a tracking system that employs cookies to obtain information such as visitors’ IP addresses and access times. If tracking information is to be linked with personal information and used beyond the scope of the above-stated "Purposes of Use of Personal Information," the Company will clearly state the purpose in advance for each service.

Additionally, some parts of this Site use third-party tracking systems that employ cookies to acquire anonymous statistical information without linking to specific personal data.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

7. Visitor data

For customers:

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) STRIPE will also collect payment information from you. You can read their privacy policy at https://stripe.com/en-jp/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For form submissions:

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. 

For website visitors:

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

For use of share buttons:

This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Meta, X. If you click a share button, these third parties may receive your personal data, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

8. Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

9. Emails

Abandoned Cart Email:

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your customer account.

  • You add a product which is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

  • You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing Emails:

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails:

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

10. Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

11. Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

  • Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

  • Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

12. Security Management of Personal Information

The Company implements appropriate organizational, physical, human, and technical measures to protect personal information, preventing leakage, loss, damage, or other security issues.

We thoroughly manage customer-provided information as follows:

  1. Ensuring Accuracy
     We strive to keep customer-provided information accurate and up to date.

  2. Security Measures
     We rigorously define handling methods via internal rules and ensure strict management of personal information accordingly.

  3. Supervision of Employees
     We enforce strict operational procedures based on our internal personal information handling regulations.

  4. Supervision of Contractors
     When outsourcing personal information handling, we only use contractors who meet our requirements and manage them appropriately.

  5. Retention and Disposal
     We set retention periods for customer-provided information and dispose of it after the retention period ends. Even within the retention period, unnecessary information is promptly disposed of.

13. Changes to Purpose of Use of Personal Information

The Company will not, in principle, change the specified purposes of use without the customer’s prior consent. However, if it is reasonably recognized that the changed purpose is related to the original purpose, we may change it after announcing the new purpose in advance.

14. Disclosure of Personal Information

Upon request from a customer in accordance with the Act on the Protection of Personal Information, the Company will, after verifying that the request is from the individual themselves, respond within a reasonable period to disclose their personal information or records of provision to third parties. However, this does not apply if we are not obligated to disclose under the Act or other laws. If we cannot comply with the request, we will notify the customer accordingly.

15. Correction, etc. of Personal Information

If a customer requests correction, addition, or deletion of their personal information because it is inaccurate, the Company will investigate and promptly respond accordingly.

If you wish to confirm or change your personal information, please use the following contact:
Moridaira Musical Instruments – Contact Us

16. Disposal of Personal Information

When the need to use personal information is lost in light of its purpose of use, the Company will erase or dispose of the information in a necessary and appropriate manner to prevent external leakage, and only to the extent required for business execution.

17. Complaints, Inquiries, and Requests for Disclosure, etc.

For complaints or inquiries about personal information, or requests for notification of purpose of use, disclosure, correction, suspension of use, etc., the Company will strive to respond sincerely and promptly. Please direct inquiries to the following contact:

Moridaira Musical Instruments Co., Ltd.
 2-7-4 Iwamotocho, Chiyoda-ku, Tokyo 101-0032
Phone: 03-3862-5041 (Main) / Fax: 03-3864-7454
Personal Information Protection Manager: Kazuo Shindo
Personal Information Administrator: Tetsuya Soma

(Revised July 15th, 2025)